Salon Policies
Running Late
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If you are going to be late, please let me know ASAP via text message or email.
803-431-1638
Arriving more than 15 minutes late may result in needing to reschedule your appointment which would count as a last minute cancellation resulting in 50% of the services cancelled to be paid before able to reschedule OR if I am still able to take your appointment that day, you will be responsible for 100% of the services booked even if the time left of your appointment slot does not allow them to be completed.
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Cancellations
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I require 48 hours' notice of needing to either cancel or reschedule an appointment. Failure to do so will result in a charge of 50% of the services cancelled/rescheduled to be paid before being allowed to book future appointments as a way for me to recoup the loss of wages from the lack of notice.
Changes to Booked Services
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I require 48 hours' notice of any changes to the services booked. Upon booking an appointment, I am reserving a set amount of time to accomplish the services requested. A last-minute change to those services does not give me sufficient notice to adjust my busy schedule and therefore results in a loss of wages. To recoup this loss of wages, there will be a charge for 50% of the services that were cancelled. *Small changes are of course acceptable. Any questions about this policy please do not hesitate to contact me.
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No Shows
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No shows will not be permitted to book future appointments. If you are running late or cannot make your appointment, please contact me as soon as possible.
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Adjustments
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Small adjustments for all services can be made free of charge within 7 days of services preformed if not 100% satisfied. Click on the Contact Me page to send me a message. Texts and messages via social media are not checked and answered as often.
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Sick Policy
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If you have been exposed to someone who is sick or have been exhibiting symptoms, you need to reschedule your appointment ASAP! I will do my best to make my schedule accommodate you in a timely manner. I do not typically enforce my last-minute cancellation policy due to illness, however if this becomes a pattern of behavior for a guest, I will start to charge a cancellation fee.
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Arriving at the Salon
I am located inside the Sola Salons in Brayden Village of Fort Mill. Once inside, go to your right and I am the 3rd suite on your right #103. If I am not quite ready for you, there are benches throughout the halls for you to sit while you wait. ​
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